Meeting your expectations every time

Providing a Range of Commercial Support Solutions

Meet Kent’s Experts in Facilities Management Services

At Stonegrove Group, we are proud to provide professional facilities management services across Kent and London.

Working with clients of all sizes and from all market sectors, we can deliver single, multi or complete facilities management services for your team. We strive to continuously identify, manage and reduce risk through our tried and tested management systems. Whether you require assistance with electrical maintenance, asbestos removal or water hygiene, you can rely on Stonegrove Group.

Our Values

At Stonegrove Group, we always aspire to provide the highest standards for our customers and we are proud to say that we constantly meet their high expectations. Through our passion for quality, exceptional support, and innovate and professional services, we deliver a range of solutions that are invaluable to London and Kent business.

Every project we complete is managed by experienced professionals and every service that we provide is driven by strong communication. That’s what makes us the most dependable facilities management company in the region.

Our 24/7 Response Process

Our trusted facilities management services team is always here to support you. With a 24/7 on-call service operating day and night, you can have your issue seen to promptly. Once a job has been lodged with our helpdesk, we will make arrangements to rectify the issue as soon as possible. We will keep you up to date and inform you of when work will commence. Engineers will then attend your site and complete reactive maintenance and repairs.

By utilising our Protean system, our helpdesk coordinators can track jobs, quickly assign engineers and provide any necessary reports, ensuring your problem is resolved quickly.

Red- Emergency Priority 1

Examples

  • Gas leaks,
  • Heavy water leaks,
  • Loss of entire heating (in cold months),
  • Server room AC breakdowns,
  • Legionella outbreaks
  • Asbestos exposure
  • Risk of electric shock/major electrical issues (electric exposure)

Response Time

4 hours from the time your call is logged with the help desk (between 8:00-16:00)

Amber- Urgent Priority 2

Examples

  • High colony counts on bacteria samples
  • Air conditioning issues (that the customer can wait for)
  • Plant room issues with valves, auxiliary equipment
  • Extract fans not working

Response Time

2 working days from the time your call logged is with the helpdesk

Green- Non-Urgent Priority 3

Examples

  • Leaking taps
  • Air in radiators
  • Blocked sinks

Response Time

7 working days from the time your call is logged with the helpdesk

For more information on our facilities management services, fill out our enquiry form online

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