Reliable re-active maintenance services

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24/7 Emergency Kitchen Maintenance in Kent and London

Do you need emergency maintenance services for your commercial kitchen today? At Stonegrove Group, we provide a 24/7 emergency kitchen maintenance call-out service to ensure you get the services you need, when you need them. Working across Kent and London, we aim to minimise the impact on your business through efficient, professional and fast re-active maintenance services.

Get peace of mind when you need it most. Call us today!

Our Unique Traffic Light System

Stonegrove Group undertakes legionella risk assessments of hot & cold-water systems in accordance with the HSE’s Approved Code of Practice L8 (4th Edition) & Technical Guidance HSG274 (Parts 2 & 3) & BS8580:2010. Our risk assessment services include:

  • Asset list & basic water system schematic drawings (includes identification of dead-leg, blind end pipes & infrequently used outlets)
  • Control measures scheme & remedial action summary
  • All risk assessors are qualified and experienced with strong building/ engineering backgrounds.

Red- Emergency Priority 1


  • Gas leaks,
  • Heavy water leaks,
  • Loss of entire heating (in cold months),
  • Server room AC breakdowns,
  • Legionella outbreaks
  • Asbestos exposure
  • Risk of electric shock/major electrical issues (electric exposure)

Response Time

4 hours from the time your call is logged with the help desk (between 8:00-16:00)

Amber- Urgent Priority 2


  • High colony counts on bacteria samples
  • Air conditioning issues (that the customer can wait for)
  • Plant room issues with valves, auxiliary equipment
  • Extract fans not working

Response Time

2 working days from the time your call logged is with the helpdesk

Green- Non-Urgent Priority 3


  • Leaking taps
  • Air in radiators
  • Blocked sinks

Response Time

7 working days from the time your call is logged with the helpdesk

Ventilation and Air Conditioning Services

Hot air ventilation and air conditioning services are a big part of kitchen maintenance. Whether you are looking for system maintenance, F-gas checks or air handling inspections, the experts at Stonegrove Group can cover all your ventilation and air conditioning needs.

Our Range of Accreditations

For re-active emergency call out services, contact us today on 020 3319 9314